Resume — RSS Design

RELEVANT EXPERIENCE

Currently designing new organizational analytics dashboard for global business unit executives at a legal corporation

Designed new mapping and form features for Urbint's Damage Prevention and Worker Safety products for increased organizational and new customer adoption
Redesigned user experience of LeaveLogic, an HR SaaS solution for increased organizational adoption within existing customer accounts
Design system creation, user experience research, and product design strategy consultation for Tallwave’s clients in healthcare, banking, and government
Designed data visualization, financial analytics, and design system components for a Fortune 5 retail client through Robots & Pencils
Redesigned 2kPaid Athlete’s NFT marketplace website for conversion rate optimization and increased user adoption
Improved user experience and solidified brand and UI Design guidelines for Brandpulse.io
Increased conversion for multiple e-commerce sites through landing page redesigns for Alternascript

Added the following features to the Damage Prevention/TMS product used by electric + gas utilities/telecommunications companies for increased organizational adoption
- Ticket PDF Export
- GIS Electric and Gas Assets map iconography
- Offline Mode and conflict resolution for data records
- Emergency ticket notifications for locators and damage prevention inspectors
Retrofitted Job Hazard Analysis functionality for the Worker Safety product for use by new customers
Performed visual QA on front-end engineering builds
Led user research activities for the DP/TMS Product
Added new components to the v2 Design System

Designed data visualization/analytics and created design system for a healthcare equipment planning client’s SaaS tool
Conducted heuristic evaluation, stakeholder interviews, and user testing for Arizona DOT’s Motor Vehicle web portal
Designed interactive map and data tool for Reputation.com for business owners to receive customer experience insights.

Design and refine user experience of responsive web apps and iOS/Android tablet apps for security system design software platform on an Agile product team of developers/CTO

Managing all design validation and generative research activities
Design of new features leading to 49% increase in user growth
Creation and maintenance of design system for software platform and company marketing website

Designed data visualization and analytics for a Fortune 5 Retail client’s AI-powered recommendation-based enterprise application
Identified areas of improvement for client’s legacy apps through generative user research
Added various components to client’s enterprise design system

Designed and refined online textbook reading experience on an Agile product team of developers and product managers
Managed all user testing and design validation initiatives
Designed user and system flows, wireframes, and prototypes to validate solutions
Improved ease of locating online textbook reader on company website by 20%

Refined the information architecture and conducted user research and usability testing for WaterWays, a Salesforce platform application, for water utilities in the United States
Developed user training materials and assisted in client onboarding
Created and updated the visual design of product marketing materials
Wrote and executed the submission of RFP proposal documents for software implementation, resulting in signed 6-figure contracts with electric utilities in California and Washington State