Resume

Senior Experience Designer, Verizon (Contract)

July 2023 - Present

Remote

Leading design for the following Verizon workstreams:

• Network Notifications (omnichannel communications)

• Coverage Map Experience

• Outage Map Experience (both customer and rep-facing views)

Duties include:

• Performing visual quality assurance on front-end builds to ensure adherence to UX best practices, Verizon’s design system, and visual consistency

• Proof-of-concept product design for customer-facing outage map experience that visualizes an unplanned outage’s impacted area with clear boundaries

• Journey mapping surrounding customers receiving regular-interval updates during unplanned outage
  experiences to better orient omnichannel customer communication during outages and network events

Self-Employed UX/UI Consultant, RSS Design

June 2018- Present

Austin, TX / Remote

Currently designing new organizational analytics dashboard for global business unit executives at a legal corporation

• Designed new mapping and form features for Urbint's Damage Prevention and Worker Safety products for increased organizational and new customer adoption

• Redesigned user experience of LeaveLogic, an HR SaaS solution for increased organizational adoption within existing customer accounts

• Design system creation, user experience research, and product design strategy consultation for Tallwave’s clients in healthcare, banking, and government

• Designed data visualization, financial analytics, and design system components for a Fortune 5 retail client through Robots & Pencils

• Redesigned 2kPaid Athlete’s NFT marketplace website for conversion rate optimization and increased user adoption

• Improved user experience and solidified brand and UI Design guidelines for Brandpulse.io

• Increased conversion for multiple e-commerce sites through landing page redesigns for Alternascript

Senior Product Designer, Urbint

January 2022 - December 2022

Remote

• Added the following features to the Damage Prevention/TMS product used by electric + gas utilities/telecommunications companies for increased organizational adoption

  • Ticket PDF Export

  • GIS Electric and Gas Assets map iconography

  • Offline Mode and conflict resolution for data records

  • Emergency ticket notifications for locators and damage prevention inspectors

• Retrofitted Job Hazard Analysis functionality for the Worker Safety product for use by new customers

• Performed visual QA on front-end engineering builds

• Led user research activities for the DP/TMS Product

• Added new components to the v2 Design System